Your Privacy Is Our Responsibility
This policy provides a full description of how your personal information is collected, used, and kept secure on the e7e7 platform.
Introduction & Scope
e7e7 is a trusted online betting and casino platform in Bangladesh. We believe that every user's personal information is highly valuable, and ensuring its protection is our primary responsibility. This Privacy Policy ("Policy") applies to e7e7's website, mobile platform, and all related services.
By reading this page, you will learn — what types of information are collected, why they are collected, how they are used, and what rights you have regarding your information. Continued use of our platform will be taken as your agreement to the terms of this Policy.
1. What Types of Information We Collect
Various types of information may be collected when you create an account, complete a transaction, or use services on the e7e7 platform. This information falls mainly into two categories:
1.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction details — information required for bKash, Nagad, Rocket, Upay, or bank transfers
- Any information provided when contacting customer support
1.2 Information Collected Automatically
- IP address and device type
- Browser type and version
- Time spent on the platform, pages visited, and click patterns
- Information obtained from cookies and similar tracking technologies
- Transaction history and gameplay activity data
We collect only the amount of information that is practically necessary to provide the service. Information that is not needed is not collected.
2. Purpose of Using Information
e7e7 uses collected information for specific and lawful purposes. The main purposes are described below:
2.1 Account Management & Verification
Your information is used to complete the registration process, confirm your identity, and maintain account security. This includes verifying that each user is at least 21 years of age.
2.2 Processing Financial Transactions
Transaction information is used to process deposits and withdrawals smoothly via bKash, Nagad, Rocket, Upay, or bank transfer, and to prevent fraud.
2.3 Providing Customer Support
Your information is used to properly resolve requests and complaints received via live chat or email ([email protected]).
2.4 Ensuring Responsible Gaming
Your information is used to ensure compliance with responsible gaming policies and to take necessary action if a risky behavior pattern is identified for any user.
2.5 Improving Platform Quality
Statistical data is used to analyze the user experience and continuously improve the quality of service. Analysis is carried out in a way that does not identify individuals.
2.6 Meeting Legal Obligations
Information may be retained to comply with applicable laws and regulations and to submit required reports to regulatory authorities.
3. Sharing & Disclosure of Information
e7e7 never sells your personal information to third parties. However, information may be shared to a limited extent in the following specific circumstances:
3.1 Service Provider Partners
Information may be shared with payment processors, technology support providers, and security service providers — only the information necessary for them to carry out their own work. All such partners operate under strict confidentiality agreements.
3.2 Legal Obligations
Required information may be disclosed in response to a court order, legal process, or a lawful request from a government authority.
3.3 Fraud & Abuse Prevention
Information may be shared with relevant authorities where necessary to protect the security of the platform and to investigate any suspicious activity.
4. Data Security Measures
e7e7 has implemented industry-standard technical and administrative measures to ensure the security of your information.
4.1 Encryption Technology
All communications on the platform are secured by SSL encryption technology. As a result, information exchanged between your browser and our servers cannot be read by third parties.
4.2 Access Controls
Only authorized personnel can access the information needed for their work. Every access is logged and regularly audited.
4.3 Regular Security Reviews
Our systems undergo regular security testing. Any potential vulnerabilities identified are resolved promptly.
4.4 Response to Data Breaches
In the event of a data breach, e7e7 will notify affected users as quickly as possible and take the necessary steps to minimize harm.
However, it is important to note that transmitting information over the internet is not entirely risk-free. Therefore, keeping your account password confidential and avoiding logging in from unfamiliar devices is equally important for your own protection.
5. Cookies & Tracking Technologies
Cookies and similar technologies are used on the e7e7 website. Cookies are small data files stored on your device.
5.1 Use of Cookies
- Essential Cookies: Used to maintain login sessions and ensure the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences (such as language selection).
- Analytics Cookies: Used to monitor platform usage and improve the quality of service.
5.2 Cookie Controls
You can reject or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
6. Data Retention Period
e7e7 retains your information only for as long as it is necessary or legally required.
- Information for active accounts is retained for as long as the account remains open.
- Information for closed or inactive accounts may be retained for a specific period in accordance with legal requirements and financial regulations.
- Security logs and transaction records are kept for a set period for fraud investigation and legal purposes.
- Once the required period has ended, information is securely deleted or safely anonymized.
7. Your Rights
You have the following rights regarding your personal information, and e7e7 is committed to respecting these rights:
7.1 Right to Know
You have the right to know what types of information we hold about you. You can request details of your stored information at any time by contacting our support team ([email protected]).
7.2 Right to Correction
You have the right to request a correction if there is any error in your information. Incorrect information will be corrected promptly.
7.3 Right to Deletion
In certain circumstances, you have the right to request that your information be deleted. However, some information may be required to be retained for a specific period due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or other specific purposes. Appropriate action will be taken upon receiving such a request.
7.5 How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. Send a request via live chat or email ([email protected]) and we will process it with full sincerity.
8. Protection of Minors
The e7e7 platform is intended only for those aged 21 and above. We do not knowingly collect information from minors.
Age is verified at the time of registration. If a user is found to be under 21, their account will be closed immediately and the relevant information will be deleted.
If a guardian suspects that a minor is using e7e7, they may notify our support team.
9. International Data Transfers
e7e7 is a Bangladesh-focused platform. However, data may be transferred to servers located in other countries as required by our technology infrastructure.
In such cases, we ensure that transferred data is protected in accordance with this privacy policy and applicable data protection regulations. We put appropriate contractual safeguards in place for transfers of data to third countries.
10. Policy Changes & Updates
e7e7 reserves the right to amend this privacy policy as needed. If any significant changes are made:
- An updated date will be displayed on this page.
- We will make every effort to notify registered users by email.
- For significant changes, a notice may be displayed on the platform.
Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. It is therefore recommended that you review this page regularly.
11. Third-Party Links & Services
The e7e7 platform may use technology from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, or Spribe. These third parties have their own privacy policies, and e7e7 is not responsible for their data collection practices.
Payment service providers (bKash, Nagad, Rocket, Upay, bank transfer) also operate under their own terms and privacy policies. Those services' own terms apply at the time of transactions.
12. Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide service 24/7 in both Bengali and English.
- Email: [email protected]
- Live Chat: Visit the platform and contact us directly via live chat.
After receiving your complaint, we will investigate as quickly as possible and keep you informed. We believe that open communication and transparency are the foundation of a trusted relationship.
Want to learn more?
Read e7e7's terms and conditions or view the responsible gaming guidelines.